JENNI049 Yrs of exp in managing IT Ops, Team lead, technical help, Delivered services to many companies
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JENNI04
Experience:9 years
Status:Offline
Languages:
- Hindi (Write | Speak) • Level: 4
- English (Write | Speak) • Level: 3
- Marathi ( | Speak) • Level: 2
Education:Bachelor of computer applications
Location:
Mumbai, Maharashtra, India
Last Active:28-08-2024 10:40
Review Status:Recommended
Category
IT Infra Admin/ Support
Specialization
IT SM/ Service Delivery (9 yrs)
- • Change Management (3 yr)
- • HP SM (8 yr)
- • Incident Management (9 yr)
- • IT Service Operation (9 yr)
- • ITIL/ Process Consulting (9 yr)
- • ITSM (9 yr)
Detailed Profile
• Monitoring tickets on ServiceNow and escalating them as necessary to next hierarchical level.
• Working on P1 and P2 tickets while validating accuracy and completeness of IT Infrastructure Service Requests and Incidents.
• Providing technical support and supervising prompt, able, and effective resolution of inbound technical calls.
• Publishing dashboard reports of outage tickets.