Mr Solvo’s motive is that professionals and freelancers provide expert, early and best possible solutions and services to individuals and corporates for all their business, IT and personal needs. Mr Solvo does not expect its Service Providers to persuade customers to visit them personally or to delay or prolong a solution to encash people’s fear, Trauma, circumstances or lack of knowledge to enhance their immediate or repeated earnings. However, highest level of customer satisfaction is the key to long term growth and higher revenues on the platform. Professionals who can align their ideology and values with that of Mr Solvo are most welcome to register as Service Provider and be a part of Mr Solvo’s Community.
Submission of Service Provider Profile for Registration
Guidelines for submission of Service Provider Profile
- Submitted profile must not be misleading, exaggerated or fraudulent in any respect, including but not limited to the experience, expertise, accomplishments, qualifications etc.
- Portfolio must be genuine and of your own work.
- Submitted profile must not include brand or company or profession name or the contact details of the Service Provider.
- Submitted identity and capability documents must be genuine and not fake.
- A Service Provider must not over commit service deliverables to attract customers, which the service provider will not be able to deliver or justify or which can lead to questioning the delivery versus commitment.
- A Service Provider must not add his/her profile to any category in which he/she has knowledge only and not good experience or expertise (except those allowed under eligibility criteria).
- A Service Provider should try to provide enough details, inclusions, exclusions and limits etc against every pricing option. So as to avoid confusion/ ambiguity.
- A submitted profile must not be Incomplete, poorly drafted or too short.
- Profile must not contain any kind of profanity, abusive, unlawful or pornographic content.
- Profile must not try to sell adult, illegal or unlawful services.
- A profile must not violate or attempt to violate the integrity or security of Mr Solvo’s website or its contents.
- A professional practitioner must be duly qualified and licensed to do practice. Professional must ensure that all the laws that govern the Practitioner are followed and due care and caution is being taken in terms of the consultation/ services being provided.
Service Provider profile must not lead to conflict of interest or promote their party product, business or website
- Mr Solvo is a platform to provide services and software/ training products. A Service Provider must not sell or market other products (directly or indirectly) through this platform.
- The profile must not contain links to any external website or social media profile pages etc. It must also not promote any competitor website; job post or any other content which are against Mr Solvo’s business interest.
- The profile must not contain any kind of HTML or JavaScript.
- The profile must not endorse or acknowledge or credit a third-party Service Provider directly connected with your profile or offered services.
- A Service Provider must not try spamming or any phishing attempt to publish or send malicious content to the system of any other user of Mr Solvo, with the intent to gain access to another computer system, bank accounts or email ID’s, etc.
You agree that the submitted profile and details are submitted on a non-proprietary and non- confidential basis. You are also aware that a professional who is normally bound to maintain confidentiality under the law with his/her client (i.e., a doctor or a lawyer, etc) is not extended to Mr Solvo.
You confirm that the profile submitted by you does not infringe any patent, trademark, copyright, or other proprietary rights; You confirm that you have all the rights to the submitted content, data, portfolio, and details and that you authorize, represent, warrant and grant the right to Mr Solvo a perpetual, non-exclusive, worldwide, royalty-free, license to link to, use, reproduce, display, re-format, distribute or disseminate the shared content, for the purpose, promotion, and business of the website as it is or in any other media format.
Choosing Plan, its Upgradation & Cancellation
- A Service Provider has an option to register their profile for free or they can choose a paid plan for reducing Mr Solvo’s service fee, improve ranking in profile listings and for faster approval.
- A plan once chosen cannot be downgraded. However, it can be upgraded any time after approval or boosting points may be added to the Service Provider’s profile for improving the ranking in the listing. However, such upgradation will further require approval of Mr Solvo’s evaluators and such upgradation may be denied in which case, amount paid for upgradation will be refunded in full.
- As free plans are easily available for all Service Providers, Cancellation or Refund is not permissible, in case of paid plans or purchase of extra boosting points. However, a Service Provider may choose to deactivate or delete his/ her profile from Mr Solvo’s platform.
- Mr Solvo does not guarantee any number of orders against any Service Provider’s profile irrespective of the selection of free or a paid plan. Number & Value of Responses vary from category to category and from one Service Provider to another.
Registration & approval
- A profile submitted by the Service Provider may be edited by Mr Solov’s evaluation team, to improvise, to rectify errors or grammatical mistakes, and to remove the objectionable content. In case of Breach or non-adherence to the submission of profile clauses, a profile may be suspended or it may be removed from the platform permanently.
- Service Provider’s Cooperation and active participation on the call is required at the time of review and evaluation of the submitted profile, for its improvisation, expertise alignment and approval.
- Profile of a Service Provider is made live on the website only after due review, basic verification of submitted documents and final approval. Documents collected from the Service Provider are solely used for the purpose of review and identity check of the Service Provider. It is neither used for any other purpose nor shared with any user or any third party for any purpose. Such documents may further be used in case of any legal dispute or any court orders, if required.
- Mr Solvo reserves the right to disapprove or remove any submitted profile in accordance with the specified eligibility criteria or on the basis of the assessment of the evaluator or for any other reason as may be deemed fit at its sole discretion with or without assigning any reasons.
- A certain number of boosting points are allocated to each Service Provider by Mr Solvo’s evaluators at their sole discretion. Evaluators at Mr Solvo have been provided a set of instructions and guidelines on allocation of boosting points to each Service Provider. Basis of such allocation of points cannot be revealed and is non-challengeable.
- Approval time: Normally a submitted profile will be approved before the timelines specified under each plan though, such timeline may be extended or delayed under some special or compelling circumstances.
- Service Providers must add their GST number and attach certificate in case their annual turnover exceeds Rs. 20 lakhs or if they intend to sell any software or training products on the website.
- Upon registration, a Service Provider allows and permit Mr Solvo to send email/SMS/WhatsApp or to make a call regarding received/ pending orders, reminders for received orders, scheduling of consultation, delivery issues, completion/ updating of the profile, received reviews etc.
- Service Providers may at any time edit, delete, update listings or buy additional boosting points to improve their ranking in the category listings.
- Service Providers may link back to their profile on Mr Solvo from their personal Social Media accounts to gain additional service or consultation assignments.
- Mr Solvo reserves the right to disapprove payment from any Service Provider for boosting his profile. Though, it may approve Service Provider under free plan, at its sole discretion if disapproved payment if any received from the Service Provider will be refunded in full.
General/ Others terms
These terms for Service Providers are to be read along with the guidelines & terms laid down for all users:
Query and clarification about any terms and condition mentioned herein or not covered herein must be sought for before opting for Mr Solvo platform. Once opted, all terms and conditions as laid down by Mr Solvo governing body will be final with no authority to challenge by anyone.
Whole Agreement - These Terms along with other terms of Use, Privacy Policy or any other terms/ policies mentioned on Mr Solvo’s Website, shall constitute the entire agreement between the Service Provider and Mr Solvo. If any clause of the Terms & Conditioned is deemed invalid by the court, the invalidity of such clause shall not affect the validity of the remaining clauses of the Terms & Conditions, which shall remain in full force and effect.
These terms & conditions and instructions are subject to change and may be updated from time to time without any intimation or approval and the same will be updated on the website. Such changes would not require re-acceptance from the Service Provider and terms listed on the website at any point of time will be considered as final and acceptable, though an intimation regarding the change may be sent to the service providers, if deemed fit. If any Service Provider has any concern regarding any change, they may contact Mr Solvo’s team and in case of non-acceptance of the revised terms they may remove their profile from the platform.
All disputes, if arises must be sorted out mutually. We recommend you to share an email if issue remains unresolved and we at Mr Solvo will try our level best to give you best possible resolution. In any exceptional circumstances, such disputes are subject to legal jurisdiction of Noida, Uttar Pradesh, India only.