Delivery, Communication, Payments & Refunds

No direct connect with the customers to avoid Mr Solvo’s Service Fee,

1. Mr Solvo’s motive as highlighted on the top of these terms & conditions expect certain ideology and values to be followed by Service Providers including but not limited to:
• Service Provider should take up assignments only in which they can provideexpert consultation & services.
• Service Provider should provide early and best possible solutions online. Customers or Clients must not be persuaded to meet the Service Provider personally (within objective to enhance earnings or repeated revenues) unless it is extremely necessary.
• Service Provider must not delay or prolong provision of solution to encash customer’s fear, circumstances, urgency or lack of knowledge to enhance their immediate or repeated earnings.

Service Provider must not delay or prolong provision of solution to encash customer’s fear, circumstances, urgency or lack of knowledge to enhance their immediate or repeated earnings.

2. Service Provider must not share their contact details or try other ways for direct interaction with the customer to avoid Mr Solvo’s service fee. All interaction must be through Mr Solvo’s messaging, Video & Voice chat platform except in case of:
• Services that require personal visit
• In case of retainership contract of 6 months or above.
• If approved by Mr Solvo’s team for any specific reason, in written.
• For any other reason specified in this contract elsewhere.
3. Service Provider must not mention a Company name or Brand name or a link to a third- party website from which Users/ Customers may obtain the Services directly.
4. Service Provider must not offer discount/ attractions to provide services out of the platform.
5. Service Provider must not solicit Customers to make cash payment or use other payment methods not specifically permitted on this platform

IN CASE of breach of the above clause, PROVIDER MAY BE SUSPENDED OR BLACKLISTED & REMOVED FROM THE PLATFORM PERMANENTLY OR THE POINTS SCORE MAY BE REDUCED SUBSTANTIALLY RESULTING IN MUCH LOWER RANKING ON THE PLATFORM at the sole discretion of Mr Solvo.

Communication & Interaction on the Platform

• All communication with the customers must be done through Mr Solvo’s Video/ voice chat and messaging platform.
• Proper behaviour and conduct must be observed during any such interaction with the customer.
• Abuse, disrespect, profanity, obscenity, racism, harassment, defamation, pornography is strictly prohibited on the platform.
• Selling of adult, illegal or unlawful services are strictly prohibited on the platform.
• Phishing, spam, intrusion, infusion of virus/ malware/ ransomware attacks on systems of other users/ customers or into Mr Solvo’s server is not only prohibited but is dealt with strictly as a criminal offence.



Breach of the above clauses can lead to blacklisting of the Service Provider, besides resorting to other appropriate legal measures by the customer and Mr Solvo’s legal team.

Queries, Orders and Delivery

1. A Service Provider is notified of any orders or consultation requests and queries in their dashboard. The same notification is also sent to their mobile via SMS/ WhatsApp and Email.
2. All queries and requests for a quote must be replied back on urgent priority as delay in replying may result in loss of interests of the customer in booking a service or consultation. Reply must be decent and if customer is to be denied a particular order it must be done decently and professionally.
3. Prompt review & confirmation of received orders is required, lest a customer withdraws an order due to delay in confirmation. Confirmation of all orders must be done after thorough understanding and review of the order, work and efforts involved, possible delivery time etc. If work and efforts involved are substantially higher than expected for an offering, a Service Provider may request revision and of additional charges or alternatively he/she may cancel an order. Similarly, if expected delivery time seems to be higher, a Service Provider must get the extension approved by the Customer to avoid any conflict at a later date.
4. A Service Provider must try to complete the delivery of orders on time. Delay in execution of orders can lead to cancellation or withdrawal of order by the customer and the same may result in refund with no amount being credited to the Service Provider. It will also lead to reduction in your boosting points, resulting in lower ranking on the platform. As such, Service Provider should specify a little longer delivery time in the service offerings section and should take written approval of the customer beforehand, if a Service Provider foresees an extension in the delivery time.
5. Strict adherence to scheduled consultation timing is required and any change in the same due to any urgencies must be notified to the customer well in advance. Likewise, any time change request of the customer must be responded to and accepted on a priority basis. Not attending scheduled meetings can not only lead to the cancellation of an order, consequent refund, and reduction of your profile ranking, but also removal of your profile from the platform in case of repeated or such multiple instances.
6. Service Provider should make their profile inactive for the period they are not available to deliver the services rather than cancelling the received orders which would deteriorate their ranking on the platform.
7. A Service Provider must not deliver substandard services or services that are different from the one’s that are committed or delivery that is delayed beyond the time committed in their service offering details. A Service Provider must not accept an order in case he/she cannot deliver quality services against the order or if they have little or no knowledge on the subject of the consultation desired or if they expect that the delivery may take much longer than committed. Non-delivery or delayed delivery or substandard delivery of services or consultation may lead to a full refund of the payment to the customer with no credit to the Service Provider. Further such instances will lead to lowering of boosting points resulting in lower ranking of their profile in the category results. As such, inclusions, exclusions, limits and delivery time should be clearly specified while creating their service offerings.
8. In case a customer books a service or consultation by mistake or due to some misunderstanding and he/ she intends to withdraw the service request before delivery, full refund of the payment received will be made to the customer and the Service Provider will not be credited for such received order.
9. Mr Solvo is an online platform and it is strongly recommended to provide consultation and solutions online. A customer must not be persuaded for a personal visit unless it is extremely necessary.
10. Cancellation of an order after acceptance is not a welcome practice on Mr Solvo’s platform and must be avoided. Unless, there is an extreme emergency or if there is a strong valid reason any such cancellation must be done at the earliest so as to minimize the customer’s loss. Such cancellation would result in lowering of boosting points and consequent ranking of the Service Provider. 0Such multiple incidences can lead to blacklisting of the Service Provider from Mr Solvo’s platform.
11. Cancellation of an order involving personal visit especially if it is connected to some event or programme where it can lead to substantial damage or loss to the customer, it may result in blacklisting of a profile of the Service Provider, if no emergency situation is proved to the issue resolution team.
12. On completion of delivery, a Service Provider is expected to follow general business norms in terms of revision or corrections in the work delivered whether a Service Provider has committed such revision in “add On Services” or not. Customer satisfaction must always be kept high on priority for success as a Service provider on Mr Solvo.
13. Issue & its resolution – A Service Provider or customer may raise a concern ticket regarding an order, scheduling of consultation, delivery, payment, cancellation or refund etc. Such issues will be examined by issue resolution team of Mr Solvo, who would make their decision on the basis of guidelines provided to them, facts & evidences available, business norms and in the light of terms & conditions of customers & Service Providers. Their decision will be final & binding for both the parties.

Personal services and shipping of goods & services

1. While most of the services on Mr Solvo are delivered online, few services require personal presence of the Service Provider or shipping of some specific products like – software’s, paintings etc. In such cases, travelling charges or shipping charges should be included in the offerings and services and the details should mention that such cost is included in the specified charges.
2. Service Provider will be solely responsible for such travel & shipping arrangements, its associated costs & risks. Mr Solvo does not handle or manage the shipments, their tracking or delivery and shall not be responsible or liable for any damages or other issues arising out of such shipping.
3. Completed Delivery – On successful completion of delivery of consultation or service or training request, a service provider is required to mark the concerned order as delivered. On such marking, a notification is sent to the customer that the service provider has marked the order as completed and he/ she may confirm the same or in case the customer has any issue or concerns regarding the successful completion of the delivery, he/ she should raise the concern ticket within 3 days of such marking. If customer confirms the delivery or does not raise any concern within 3 days, delivery is taken as completed and service provider is credited with the payment in his wallet after deduction of Mr Solvo’s service fee. In case a concern ticket is raised, payment credit is held back till the resolution of the ticket/ issue.

Payment Credit, Refund & Withdrawal

1. For any booking on Mr Solvo, a customer makes the payment upfront against the invoice of the Service Provider on the basis of the charges specified by the Service Provider. The amount is first received by Mr Solvo till the successful completion of the delivery as explained in the preceding para, after which the payment is credited to the wallet of the Service Provider, after deducting Mr Solvo’s applicable service fee + GST
2. Service Provider explicitly agrees that Mr Solvo will initially collect the payment from the customers, in Mr Solvo’s account while the billing to the customer will be in the name of Service Provider. The payment to the Service Provider will be credited in their wallet only after successful completion of delivery and after deduction of Mr Solvo’s service fee + GST.
3. Service Providers are solely responsible for determining their own tax reporting requirements, legalities & obligations and that Mr Solvo does not offer tax advice. Mr Solvo is also not responsible for any income tax omissions, errors, discrepancies or defaults by the Service Provider. A Service Provider is solely responsible for its own income tax liabilities & obligations therein.
4. A Service provider must specify their GST Number in case they have one, as customers are provided GST bills of the Service Provider only if the Service Provider mentions his/ her GST number at the time of registration. All Service Providers are required to obtain GST Numbers as soon as they exceed the threshold limit specified for such registration. Mr Solvo will not be responsible for any GST defaults at the end of the Service Provider like non – registration, non – payment, non – filling of returns, any omissions, discrepancies etc. Service Provider will solely be responsible for such defaults and Mr Solvo will not be made party to any such omissions or defaults.
5. From all payments made to the Service Provider, a Tax Collection at Source (TCS) of 1% will be deducted as per the current government regulations.
6. A service provider can withdraw amount in their wallet anytime. However, minimum withdrawal limit is Rs. 2000.
7. Mr Solvo service fee is as per the plan chosen by the service provider. GST is added to such service fee. For Example: If total amount received from a customer is Rs. 2000 & applicable service fee of Mr Solvo is 5%, then 5% of Rs. 2000 i.e. Rs. 100 + 18 (GST currently @ 18%) = 118 is deducted from the Rs. 2000 i.e Rs. 1882 less TCS of 1% will be credited to the service provider’s wallet.
8. In case of refund of the amount to the customer due to cancellation of the order or non - delivery or poor/ sub-standard / delayed delivery, the total amount is credited back to the customer and service provider has no claim on the amount received against the concerned order.
9. Payment in phases – For orders in excess of Rs. 5000 (or $75), a service provider can allow payment in phases specially for long duration contracts or retainership orders. In such cases, a service provider will create payment points at certain delivery stages. A long project may be broken into say 4 phases or it can be a monthly payment for say 12 months retainership contract. In such case, a customer will pay for each phase in advance and work on the second phase by the service provider may start only after the receipt of the next payment. In such payment plans, a customer may withdraw the order at the start of any new phase and there will no further liability or accountability on either side. Completion of each phase works in a similar way as completion of normal order works.

Liabilities & Responsibilities

Users or Customers on Mr Solvo are independent individuals and entities with the Mr Solvo having no control over them except with an option of banning them from the use of the platform upon non adherence to any of the clauses of the Terms & Conditions or Privacy Policy. Hence, Mr Solvo cannot be held responsible for any actions, in-actions, behaviour, conduct, language or intentions of the User, Customers or any third party. As such Service Providers are suggested to keep their checks and controls over the interaction and transaction with the customers as they would do when they are dealing with new customers offline or through any other medium.

The Service Provider understands & acknowledges that he/ she is solely responsible for the consultation, advice, services or trainings provided by them to the customers through Mr Solvo’s platform and Mr Solvo cannot be made a party to any such advice or to the consequential loss or damages arising there from. Mr Solvo only act as a medium to help Service Providers find Customers/ Clients for their services and in no way responsible for the quality, accuracy, correctness or appropriateness of the advice.

You shall defend, indemnify, save and hold Mr Solvo, its affiliates, directors, & associates harmless from all demands, liabilities, claims, costs and expenses (actual, consequential or of any other nature) arising out of:

1. the consultation, services or trainings provided by the Service Provider.
2. the use, access of or interaction on the website or any content, data or information on the same.
3. Any downtime on the website for any reason whatsoever.
4. Your violation of any of these terms or terms of use, privacy policy, infringement of copyright or intellectual property or rights of any third party.
5. In case of any dispute with any user, customer or any other Service Provider, you forever release Mr Solvo (and its Directors, Managers, Employees, Successors, Assigns, Parent Company, Subsidiaries, Affiliates, Agents) from any and all claims, liabilities and damages of any kind and nature.

For any false information or any unwarranted action, service provider will solely be responsible, and in any case Mr Solvo cannot be made a party for any dispute or for any such occurrences.

No misuse of collected information/ data of customer. No unauthorized access of any unconnected segments of customers computer. Criminal liability if you access any financial or banking data or personal data/ pictures etc of customer.

In case of services, that are delivered personally like that of actors, artists, beauticians, videographers etc the Service Provider would be solely responsible for their travel arrangements, time management, due diligence and their own security & safety as, they would be, in case they accept orders offline through any other source. Mr Solvo cannot guarantee/ authenticate any customer’s behaviour, attitude, environment or intentions and Service Provider must observe appropriate due diligence & care before going for any such delivery. Mr Solvo is not responsible or liable in respect of any such delivery in any respect.

Mr Solvo shall not be liable, and would not be able to change or delete any comments or ratings provided by any of the customers who take any service of the Service Provider, whether justified or not.

Mr Solvo is committed to protect any infringement of copyright or intellectual property rights on the website and if any such infringement is found on the website, Mr Solvo reserves the right to remove such content from the platform without giving any prior notice.

Registering as a Service Provider does not make the Service Provider, Mr Solvo’s employee or partner or agents (unless any such specific contract is entered therein). They cannot bind or enter into any agreement on behalf of Mr Solvo. All Service Providers work as independent contractors and Mr Solvo would not interfere in any operations of the Service Provider nor Service Provider has any right to influence or interfere in the operations of Mr Solvo.

Mr Solvo, its Directors, Managers, Executives, Parent Company, Successors, Subsidiaries, Consultants, And Lawyers, can in no event be held liable or responsible for any direct or indirect damages or losses (punitive, consequential, incidental, business, data, profit or revenue, exemplary or any other) which may arise out of:

• Consultation, service, advice, or training provided by the Service Provider.
• Unauthorized access by any Service Provider, Customer or third party of your computer, mobile, bank account, personal data with or without the unauthorized access to or through the use of our secure server.
• Use of or inability to use the website.
• Any malware, trojans, viruses, ransomware, bugs, intrusion attempts etc arising through or out of interaction with any other user or third party on the website.
• Any data, information, image or content on the website which may be incorrect, improper or inaccurate.
• Any illegal, defamatory or abusive conduct of any user, customer or third party.
• Any other act, omission, error arising out of or through the website or its use to which Mr Solvo does not support, allow or recommend under any of the specified terms directly, indirectly or implied.