Service Provider Terms & Conditions

MrSolvo.com, managed by M/s Solvo Consulting and Services Pvt Ltd, part of the 37-year-old diversified Mukul Consultants Group with its registered office in Noida, U.P., India. Our goal is to transform the way the services are delivered by connecting people with top experts for all Business, IT, and Personal needs. We provide a reliable platform where users can find high-quality, relevant experts quickly. By accessing or using our website, www.mrsolvo.com, you agree to comply with and be bound by the following terms and conditions.

Terms of Service

These terms of service govern your use of MrSolvo. By using our website, you accept these terms in full. If you disagree with any part of these terms, you may choose not to use the website or seek clarification.

In case of a breach of any of the above clauses, a user’s account may be suspended or blacklisted and removed from the platform temporarily or permanently, depending on the gravity of the issue at the sole discretion of MrSolvo.


MrSolvo reserves the right to disapprove, suspend, or delete any user account if the provided information or documents turn out to be false or manipulated or due to any suspicious activities or specific complaints by another user or for any other reason as may be deemed fit by MrSolvo at its sole discretion with or without assigning any reason thereof.
Upon registration, a User allows and permits MrSolvo to send email/SMS/WhatsApp or to make calls regarding orders, reminders for placed orders, scheduling of consultations, delivery matters, marking completion of delivery, making pending payments, issue resolution, making reviews, updates on the website, or for any other reason as may be required during the transaction on the platform, business process or operations.

7. Bookings, Service Delivery and Payments

7.1 Procedure

  1. Just browse relevant category which is closest to your requirement. Our smart search can help you find the most relevant category (ies) that matches your requirement.
  2. When you click the category page, you find Service Providers who are specialist in that field.
  3. For each Service Provider, you will find upfront pricing for each offered service, their portfolio, details of their experience and profile etc. for quick decision making. You can choose the Service Provider who suits your budget and purpose the most.
  4. You can click view services/ pricing details, to view details of your desired consultation or services, their inclusions, limits, delivery time, cost etc.
  5. You can click book now to proceed with the booking OR you may send query to individual Service Provider or to multiple Service Providers sharing your requirement details asking for their interest in your assignment and pricing for the same.
  6. At the time of booking you will be required to provide detailed information about your expectations, preferences, and requirements to ensure clarity. This helps in achieving hassle free delivery within shortest possible time.
  7. The Customer needs to transfer the amount (equivalent to the Service price) securely to mrsolvo.com to further transfer to the service provider after successful delivery, which ensures protection of interest of both the Service Provider and the customer. This amount is specifically attached to the said transaction and is utilized either to make payment to the Service Provider upon delivery (post deduction of MrSolvo’s service fee) or is refunded back to the Customer in case of non-delivery as per details specified in sections 8 and 9 of this agreement.
  8. After completing the service, the Service Provider will mark it as delivered. The Customer has 3 days for consultation and 7 days for services to confirm the delivery or raise a concern. If no concern is raised within this timeframe, the payment is automatically released to the Service Provider.
  9. Concerns such as non-delivery, delays, or sub-standard quality of delivery will be resolved as per Section 9 of this agreement.

All communication on this platform must be done through the video, voice, or messaging platform of MrSolvo, except in cases specified under the Code of Conduct in these terms.

Requirements to be Shared While Making the Booking

Customers must provide detailed requirements, key factors, and dos and don’ts while booking any Service or Consultation on MrSolvo. This includes all relevant information, a detailed outline of the work desired, and specific instructions to ensure that the service provider can meet your needs and expectations effectively. Failure to provide sufficient details may result in inappropriate or mismatched service delivery, delay, or cancellations.

7.2 PayShield Protection System by MrSolvo

The PayShield system by MrSolvo ensures comprehensive protection for both customers and  Service Providers, safeguarding their interests throughout the financial transactions.        

  • Customer Protection: Customers are secured of their payments and are protected against non-delivery or significant deviations from agreed-upon service details. Amount transferred by  the customer  is securely held by MrSolvo. Funds are only released to the service provider upon confirmed service delivery, either by the customer's approval or after a specified period with no raised complaints from the Customer post-service completion.     
  • Service Provider Protection: Amount collected by Mr. Solvo from the customer at the time of booking eliminates the risk of any bad debt. Funds are disbursed to the service provider upon successful service completion, ensuring payment security and trust .  
  • Dispute Resolution: In case of disputes, MrSolvo freezes payment until resolution. If a service isn't delivered, funds are refunded to the customer. For partial refunds due to service issues, MrSolvo facilitates fair resolutions based on this agreement, accepted by both the customer and the service provider.       
  • Quality Commitment: The review and rating provided by the customers affect the credibility and ranking of a service provider profile on the platform, ensuring that all service providers are committed to deliver the best possible services. However, MrSolvo does not directly provide services or endorse any service providers.

7.3 Service Contract or Quality Disclaimer

MrSolvo does not warrant or endorse any Service Provider, their services, quality, or attitude. Both Customer and the Service Provider understand and agree hereby that MrSolvo is not a party to any contract between the Customer and the Service Provider. Service Providers serve as independent entities, with MrSolvo only providing a platform to connect the Customers and the Service Providers. MrSolvo has no control over the Service Provider or the execution, timely delivery, or provision of Services by them and thus does not warrant the quality of their service or consultation and does not owe liability/ responsibility for the benefits/ losses that may occur due to the Consultation/ Service provided by the Service Provider. MrSolvo cannot be considered an agent of the Service Provider. MrSolvo disclaims any liability regarding the quality, functionality, performance, integrity, timely delivery, attitude or ability of any Service Provider. Therefore, any decision to avail the Services or Consultation of any Service Provider must be taken diligently and after thorough analysis, review, and evaluation. However, MrSolvo ensures the customer against non-delivery, whereby the full amount paid by the customer is credited back in such cases. Further, the customer is protected by the PayShield system as specified in Para 7.2. When a Customer books any service or consultation, they automatically enter into an agreement governed by these user terms and the privacy policy. MrSolvo is not a party to the agreement between the two and cannot be held responsible for any contract terms or quality of delivery or any other mutual disagreements or conflicts. A Customer and Service Provider may enter into an additional supplementary agreement related to the transfer of rights, confidentiality, etc without affecting the applicability of this User Agreement.

7.4 MrSolvo’s Service Fee and Platform Charges

MrSolvo may apply anytime charge a nominal amount from the Customer in respect of media charges, transaction handling charges, convenience fee and/ or platform charges. Such charges may be increased or decreased at the sole discretion of MrSolvo and may be waived for any specific category or for all transactions at its sole discretion. Such charges if any are specified and visible at the time of booking along with charges payable for the service being booked. Service Providers are charged specified service charges as per details in Para 11.2.

7.5 Customer Support and Dispute Resolution

MrSolvo offers a highly supportive and prompt customer care team to assist with any queries or issues that may arise during the booking process or after the booking of an order. The customer care team is committed to facilitating smooth Service Provider-customer coordination, addressing basic disputes related to orders and delivery, and resolving issues swiftly. Customers can reach our support team via call, email, WhatsApp, or by raising a ticket on our platform. We strive to resolve all queries, issues, and disputes instantly over the phone or within the shortest possible time frame. However, in the event of a significant dispute between the Customer and the Service Provider concerning delivery, quality, responsiveness, or similar issues that cannot be resolved through customer care intervention, either party may escalate the case to MrSolvo’s Resolution Centre. This service is available for an additional fee and involves a detailed examination and analysis of the case based on all available supporting communications and documents, as outlined in Para 9.5. If further escalation is required, the case may be referred to an arbitrator or to the Courts, as specified in Para 9.5.

7.6 Customer Accountability

Customers must comply with the basic terms of engagement which include but are not limited to:

7.7 No Chargeback Policy

7.8 Delivery Marking/Acceptance

Upon completion of the delivery, a Service Provider "marks delivery" and a notification is sent to the Customer to accept and confirm the successful delivery. If a Customer has any reservations or pending corrections, they may reply to such notification, seeking redressal of the pending changes/corrections. Most of the Service Providers (except consultants) on MrSolvo allow a minimum of 2 sets of multiple corrections enabling Customers to get their work aligned as per their expectations. Once the Service Provider does the requisite corrections, the Customer should confirm and accept the delivery, which triggers the release of payment to the Service Provider. If a Customer does not confirm the delivery within 3 days for consultation and 7 days for other services of such “delivery marking notification” , delivery is automatically assumed to be complete and the Service Provider is credited with the payment. However, a Customer can always raise a concern to the Service Provider regarding the delivery issues, during which period the payment will not be released to the Service Provider and delivery can be aligned mutually as per expectations. If mutual consensus is not reached in terms of delivery, a concern may be raised with the Customer Care team as per Para 7.5 or a ticket may be raised by either party with MrSolvo’s resolution Centre as per details specified in para 9.5.

7.9 GST Compliance

Customers may add their GST number in case they need GST credit only if the Service Provider too has the GST Number. Customers will get this option to add the GST Number only if the Service Provider also has the GST Number.

7.10 Payment in Installments for Long Term Contracts

When Customers make a booking for a Contract/ Services with a delivery time of 3 months and above, they get entitled to make payment in installments as per the details given hereunder:

Any delay in the payment of the installments will put the services on hold till the release of the next installment. For any cancellation of a long-term contract, terms as specified in para 9.2.3 and 9.2.4 are applicable. Non-payment of any subsequent installment is presumed to be a cancellation by the Customer and cancellation terms become applicable accordingly. Payment to the Service Providers under long-term monthly contracts will be released on a monthly basis as per the details provided under the Para 11 of these terms. However, for all long-term one-time services, payment to the Service Provider is made post completion of the delivery.

7.11 International Payments Outside of India

Deduction of Bank Service Charges

For any payment transactions made outside of India, including refunds to Clients and payments to Service Providers, the applicable bank service charges for such transactions shall be deducted from the amount transferred. These charges may include, but are not limited to, currency conversion fees, transaction fees, and any other fees levied by the bank.

Documentation Requirements

Additional documents may be required to facilitate the transfer of funds outside of India. This may include, but is not limited to, identification documents, tax information, and any other documentation as required by Indian law or the bank processing the transaction. Both Clients and Service Providers are responsible for providing the necessary documentation promptly to avoid delays in payment processing.

Compliance with Indian Laws

All payment transactions are subject to compliance with the applicable laws and regulations of India, including the Foreign Exchange Management Act (FEMA) and any guidelines issued by the Reserve Bank of India (RBI). The Portal reserves the right to withhold or delay payments if there is any non-compliance or if additional verification is required.

Currency Conversion

Payments made to or from accounts outside of India will be processed in Indian Rupees (INR). The receiving party's bank will convert the INR amount to the local currency at the prevailing exchange rate, and any associated currency conversion fees will be borne by the receiving party.

Limitation of Liability

The Portal shall not be liable for any losses or damages arising from the deduction of bank service charges, delays in payment processing due to documentation requirements, or any other issues related to payment transactions outside of India.

Tax Deduction at Source (TDS)

Payments to Service Providers shall be subject to Tax Deduction at Source (TDS) as per the prevailing Indian tax laws. The Portal will deduct the applicable TDS amount before making any payments to Service Providers. The Service Providers will be provided with a TDS certificate as proof of tax deduction.

Double Taxation Documentation

Service Providers may be required to submit documentation related to double taxation to avail of any benefits under Double Taxation Avoidance Agreements (DTAA) that India has with other countries. It is the responsibility of the Service Provider to provide accurate and timely documentation to claim such benefits.

Transaction Disputes

In the event of any disputes arising from payment transactions, including the deduction of bank service charges or delays due to documentation requirements, the parties agree to resolve the dispute through the Portal's dispute resolution process. The Portal's decision shall be final and binding.

MrSolvo protects the interests of both the customer and the service provider with regards to the financial transactions. Amount of the ordered service is collected as a security through RBI approved payment gateways and as per Indian government guidelines and is released to the service provider only after delivery of the service. Invoice of the Service Provider is sent to the customer for record. Furthermore, customer is given an opportunity to acknowledge the delivery status within a stipulated period of within 3 days for consultation and 7 days for other services. The amount collected from the customer is only used for the ordered service against that payment, is either used to make payment to the Service Provider upon delivery (post deduction of MrSolvo’s service fee) or to make refund to the customer in case of non-delivery. Such amount is not used for any other purpose(s). Mr Solvo does not maintain any kind of wallet and hence payment made by the Customer is specifically attached to the ordered service and cannot be utilized for any alternative services or transactions. Service provider’s payment is secured by Mr Solvo and they need not be dependent on the Customer for the same after delivery.

Release of Payment is initiated: 

  • To the Service Provider, when a Customer confirms the delivery of a consultation, service, monthly commitment. Such confirmation will trigger the release of the payment to the Service Provider within 3 days for consultation and 7 days for other services (subject to deductions as applicable under this agreement).    
  • To the Service Provider, when a Customer does not mark the delivery upon request by the Service Provider within 3 days of marking the delivery of consultation or 7 days of marking the delivery of service or monthly engagement. Under this clause, the Customer explicitly agrees that in the absence of such active confirmation, Mr Solvo would be authorized to transfer the payment to the Service Provider in full (subject to deductions as applicable under this agreement).        Refund to the Customer in full, in case a Service Provider does not accept the order or in case of non-delivery. A Customer may also be refunded full or partial amount in case of long delayed delivery or low quality of delivery as per the details specified in para 9.4.   
  • Upon cancellation by the Customer: In such cases the payment is released to the service provider as per details in section 9.2. However, Service Provider,  may initiate  partial refund (through the specific button provided for the same) to the Customer as per clauses of para 9.2. In case of cancellation, MrSolvo’s cancellation processing fee as per Para 9.1 would be transferred to MrSolvo simultaneous to the transfer to the Service provider.  
  • Upon cancellation by the Service Provider: The Service Provider will initiate partial or full refund (through the specific button provided for the same) to the Customer as per the details of the clauses in para 9.3. The Customer would get an opportunity to acknowledge the same in acceptance. In such cases, Service Providers have been provided guidelines on the basis of which they will allow partial or full refund to the Customer. In the case of any disagreement, both parties should try to arrive on a consensus and decide the payment or the refund that should be made to the parties mutually. In case of cancellation, MrSolvo’s cancellation processing fee as per Para 9.1 would be transferred to MrSolvo simultaneous to the transfer to the Service Provider.

Additional payment terms:

9. Cancellation, Delivery Issues, Refunds and Issue Resolution

Cancellation means termination of an order and is an action to stop the execution of an order before or after acceptance by the Service Provider. We encourage and suggest both the customer and the Service Provider not to cancel any order. However, in exceptional circumstances, if cancellation is done, it should be communicated at the earliest to all the stakeholders.

9.1 Cancellation Processing Charges

Cancellation by Customer: In all cases of cancellation of an order by the Customer at any stage, i.e., pre or post-acceptance of the order, wherever a customer gets entitled to a refund, MrSolvo’s cancellation processing fee of 10% + GST of the total order value will be applicable (subject to a minimum of INR 200 + GST and maximum of INR 2000 + GST). The fee will be levied on the defaulting party. However, no Cancellation charges are applicable for the Service Providers if they do not accept the Order.

Cancellation by Service Provider: In all cases of cancellation of an order by the Service Provider post-acceptance of the order, in addition to applicable cancellation charges, if any as per Para 9.3 of these terms. MrSolvo’s cancellation processing fee of 10% + GST of the total order value will be applicable (subject to a minimum of INR 200 + GST and maximum of INR 2000 + GST). Even in case of a cancellation by the Customer due to the reasons associated with the default by the Service Provider like non-responsiveness or non-performance or delay, cancellation charges would be levied on the Service Provider. In case, the Service Provider does not have any balance to deduct the said cancellation charges, the same will be kept as a deficit in their account which will be adjusted in the next transaction. However, no Cancellation charges are applicable for the Service Provider if they do not accept the Order.

Here are major applicable terms in this regard:

9.2 Cancellation by Customers

    Consultation request: In case, for any reason, the customer cancels the order after acceptance by the consultant, as per policy, no refund is applicable. However, customers may request one rescheduling at no extra cost by communicating with the Service Provider through the platform at least 1 hour prior to the scheduled time. In case a cancellation is made due to any emergency or crisis situation, the customer may request a refund from the consultant. The acceptance or rejection of the request for a full or partial refund will be at the sole discretion of the consultant and their decision is non-challengeable. In case of refund, MrSolvo’s cancellation charges as per Para 9.1 will be applicable on the amount being refunded. No show at the scheduled time or not sending a request for rescheduling within the stipulated time will be considered a willful cancellation, and in such a case, no refund will be applicable. All voice/video calls on MrSolvo start 5 mins prior to the scheduled time and in case a Customer does not join even after 5 minutes of the scheduled time, it will be assumed as a “No Show.” In case a Consultant does not agree to rescheduling even when a request has been raised at least 1 hour prior to the scheduled time, it will be treated as a cancellation by the consultant and the customer will be entitled to a full refund. A service provider may accept a rescheduling request even within 1 hour of the scheduled time, in which case, no cancellation charges will be applicable.

    One-time service or short-term contract: As per the policy, post-acceptance cancellations are non-refundable. However, as per the suggestive guidelines provided to the Service Providers, some Service Providers may allow partial refunds after deducting their charges calculated on the basis of their time and expertise consumed on the service arrangement or planning or the quantum of work already completed at their end, etc. However, the applicability and amount of refund are at the sole discretion of the Service Provider. On any such refunds, MrSolvo’s cancellation charges as per Para 9.1 will be applicable.

9.3 Cancellation by Service Providers

9.4 Delivery Issues

9.4.1 : Non-Delivery: For any reason, if the Service Provider is unable to deliver an accepted order, a customer is allow refund in full within 7 working days upon the expiry of the delivery deadline where Service Provider has not communicated with the Customer or extension of delivery or issues with concerning delivery. Also, Service Provider is expected to inform the customer of his inability to deliver, at the earliest.

  • Delay in response to Queries or sharing of desired information/documents by the customer.
  • Delay in payment of subsequent installments due to which work may have been kept on hold.
  • Non-responsiveness or Delayed response/Feedback from the Customer during the delivery period.
  • Execution of an extra number of corrections/ changes, than committed by the Service Provider in their Offering. If the customer does not agree to the requested extension, it will be treated as a cancellation of a long-term service contract by the Service Provider as per Para 9.3.4 and the customer will be entitled to a refund accordingly.

9.4.4 : Quality of Consultation: In the case of consultation, evaluation of quality level is not justified or possible; besides, it is very subjective, and hence, no refunds are applicable in case of Consultation. The customer must take due care while selecting and booking a consultation. In case a customer feels that the issue to be dealt with is complex and the consultant might not be able to provide a solution, it is advisable that before placing the order they opt for the “Chat/Send Query” button to clarify if the consultant would be able to help them on the said issue. Obviously, the consultant will not give them any solutions before Booking.

9.5 Conflict/Disagreement/Issue – Mr Solvo’s Resolution Centre

We encourage all stakeholders to resolve disputes amicably using these terms and conditions, which will also govern the basis of resolution by Mr Solvo’s Customer care or Resolution Centre.

In case the dispute remains unresolved mutually, the Customer or the Service Provider should first try to seek help of MrSolvo’s Customer Care team which will try to resolve and mediate the matter as per Para 7.5. However, in the event of a significant dispute between the Customer and the Service Provider concerning delivery, quality, responsiveness, or similar issues that cannot be resolved through customer care intervention, either party may escalate the case to MrSolvo’s Resolution Centre. 

9.5.1 MrSolvo’s Resolution Centre

In case both parties cannot reach a consensus, either party may initiate a dispute resolution process by raising a ticket online with the resolution center (processing fee applicable) to get the resolution through MrSolvo's trained team who will analyze such cases wholeheartedly and without being biased.

9.5.2 Charges

MrSolvo Resolution Centre processing fee is INR 500 to be paid by both the parties equally. Complainant will pay INR 250 at the time of ticket generation. Other party will be charged subsequently.

9.5.3 Requirements

The ticket generating party must provide comprehensive information and documentation within 24 hours of the ticket generation along with the applicable Resolution Centre fee, to ensure a valid claim. Missing information or documentation may result in ticket cancellation. To review the conflict and to extract the best resolution, MrSolvo’s Resolution Team would require the following information/ documents from both parties independently:

9.5.3.1 Information

9.5.3.2 Documentation

On receiving the required complete information, documentation, and resolution center fee complainant, MrSolvo’s Resolution Team will review the issue and will share their decision with both parties, tentatively within 7 working days considering all shared information, documents, and circumstances. If the second party does not make the payment of MrSolvo’s resolution center fee, the claim would be awarded to the ticket-initiating party on the basis of a partial review of the information and documents shared. During the resolution process, if the Customer or the Service Provider is found to be non-abiding to the terms & conditions and guidelines specified on MrSolvo’s platform applicable to them, the account of such customer or Service Provider may be suspended, kept on hold, or blacklisted to protect the interests of other customers and Service Providers.

The decision of MrSolvo resolution team will be binding on both parties. If needed, payment or refund will be processed as per the decision of the resolution center after 7 working days of the decision. Within 7 working days, any party can move for arbitration in which case the payment transfer will be kept on hold. In case of disagreement with MrSolvo Resolution Centre decision, parties are at liberty to pursue third-party mediation or arbitration without involving MrSolvo. The decision of MrSolvo Resolution Centre cannot be challenged in the Court, however, parties will be at liberty to take their dispute to the Indian court(s) outside of MrSolvo’s platform, to which MrSolvo cannot be made a party.

10. Confidentiality/Non-Disclosure Obligation and Work Product Rights

10.1 Non-Disclosure Obligation

Both Clients and Service Providers agree not to disclose any Confidential Information to any third party without prior written consent from the disclosing party. Confidential Information includes all non-public information related to the business, operations, finances, work assignment, research material, innovative product or idea, and any other proprietary information.

10.2 Limited Use of Information

Confidential Information shall only be used for the specific purpose of performing the services agreed upon between the Client and the Service Provider. Any other use of Confidential Information is strictly prohibited.

10.3 Protection Measures

Both parties shall implement and maintain reasonable security measures to protect Confidential Information from unauthorized access, use, or disclosure. This includes physical, technical, and administrative safeguards.

10.4 Exclusions from Confidentiality

Confidential Information does not include information that:

10.5 Ownership of Work Product

Unless otherwise agreed upon in writing, all rights, title, and interest in the Work Product created during the freelance assignment shall be the sole property of the Client upon settlement of the dues. The Work Product includes all deliverables, drafts, designs, code, reports, and any other materials created by the Service Provider as part of the assignment.

10.6 Grant of License

If the Service Provider retains any rights to the Work Product, they hereby grant the Client a perpetual, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, distribute, and display the Work Product for any purpose.

10.7 Pre-existing Intellectual Property

The Service Provider shall retain all rights to any intellectual property that was owned or developed by the Service Provider before the commencement of the freelance assignment. However, the Service Provider grants the Client a non-exclusive, royalty-free license to use any pre-existing intellectual property incorporated into the Work Product solely as part of the Work Product.

10.8 Moral Rights Waiver

To the extent permitted by law, the Service Provider waives any moral rights in the Work Product, including the right to be identified as the author and the right to object to derogatory treatment of the Work Product.

10.9 Warranty of Originality

The Service Provider warrants that the Work Product is original and does not infringe upon any third party's intellectual property rights. The Service Provider agrees to indemnify and hold harmless the Client and MrSolvo, from any claims, damages, or expenses arising out of any breach of this warranty.

10.10 Return or Destruction of Materials and Confidential Information

Upon termination of the assignment or upon the Client's request, the Service Provider agrees to return or destroy all confidential information, and materials, including drafts and other work-in-progress, related to the Work Assignment/Product.

10.11 Indemnification

The Service Provider agrees to indemnify and hold harmless the Client and MrSolvo, against any claims, damages, or expenses arising from the Service Provider's breach of any terms related to the ownership and use of the Work Product.

10.12 Dispute Resolution

Any disputes arising out of or in connection with the ownership or use of the Work Product shall be resolved through good faith negotiation between the parties. If the dispute cannot be resolved through negotiation, it shall be submitted to MrSolvo’s Resolution Center as per Para 9.5.

11. Additional Service Provider Terms

Mr Solvo’s motive is that professionals and freelancers provide expert, early and best possible solutions and services to individuals and corporates for all their business, IT and personal needs. Mr Solvo does not expect its Service Providers to persuade customers to visit them personally or to delay or prolong a solution to encash people’s fear, Trauma, circumstances or lack of knowledge to enhance their immediate or repeated earnings. However, the highest level of customer satisfaction is the key to long term growth and higher revenues on the platform. Professionals who can align their ideology and values with that of Mr Solvo are most welcome to register as Service Provider and be a part of Mr Solvo’s Community.


The core Service provider terms are specified as part of the User Agreement and these additional Service Provider Terms should be read along with the User Terms and Privacy Policy as provided on the website.


11.1 Submission of Service Provider Profile for Registration

Guidelines for submission of Service Provider Profile


Service Provider profile must not lead to conflict of interest or promote their own product, business or website


You agree that the submitted profile and details are submitted on a non-proprietary and non- confidential basis. You are also aware that a professional who is normally bound to maintain confidentiality under the law with his/her client (i.e., a doctor or a lawyer, etc) not be extended to Mr Solvo ,as it is a facilitation platform for the service provider and to the customer.

You confirm that the profile submitted by you does not infringe any patent, trademark, copyright, or other proprietary rights; You confirm that you have all the rights to the submitted content, data, portfolio, and details and that you authorize, represent, warrant and grant the right to Mr Solvo a perpetual, non-exclusive, worldwide, royalty-free, license to link to, use, reproduce, display, re-format, distribute or disseminate the shared content, for the purpose, promotion, and business of the website as it is or in any other media format.


11.2 Plan and MrSolvo’s Service Fee



11.3 Registration & Approval

11.4 Listing, Ranking & Boosting of Service Provider’s Profile

Profile of a Service Provider appear in the category listings and in relevant search results normally after it has been reviewed and approved by Mr Solvo’s evaluator. 

Profiles of service providers in a category are ranked on the basis of their overall relevancy, number of relevant services created by them, competitive pricing and their Boosting points. The Boosting points of a Service Provider, increase or decrease on the basis of the following parameters:


Application & eligibility for extra boosting will be reviewed and approved by Mr Solvo’s evaluator and in case of non-approval full amount paid by the Service Provider will be refunded. Mr Solvo’s evaluators will have sole discretion to approve or disapprove boosting of any profile. Though a Service Provider may request for a second review.

Ranking algorithm of Mr Solvo is non-challengeable and it may be reviewed & revised anytime. Mr Solvo will also not be responsible for any increase or decrease in the ranking of a profile due to any of the above factors or due to any revision to such an algorithm. Mr Solvo is not liable to explain or justify ranking of a profile or its upliftment or dissent.

A profile may be deactivated due to long inactivity or continued/ regular non-responsiveness to customer orders or queries on Mr Solvo or for any other valid reason(s) solely at the discretion of Mr Solvo. However, a profile may be reinstated on request and review.

11.5 Delivery, Payments & Refunds

Mr Solvo’s motive as highlighted on the top of these terms & conditions expect certain ideology and values to be followed by Service Providers including but not limited to:

IN CASE OF BREACH OF THE ABOVE CLAUSE, THE SERVICE PROVIDER MAY BE SUSPENDED OR BLACKLISTED & REMOVED FROM THE PLATFORM PERMANENTLY OR THE POINTS SCORE MAY BE REDUCED SUBSTANTIALLY RESULTING IN MUCH LOWER RANKING ON THE PLATFORM AT THE SOLE DISCRETION OF MRSOLVO.

11.6 Communication & Interaction on the Platform

  • Rreach of the above clauses can lead to blacklisting of the Service Provider, besides resorting to other appropriate legal measures by the customer and Mr Solvo’s legal team.

11.7 Queries, Orders and Delivery

Personal services and shipping of goods & services

11.8 Cancellation and Refund

Read detailed cancellation, delivery, refund & issue resolution policy under Para 9 of these terms. These terms would be subject to the following additional guidelines and terms in this context (to be read along with the clauses of the main cancellation terms):

Cancellation by Customer:

Cancellation by of a multipack, one-time long-term service or monthly long-term service contract by Customer or Service Provider

11.9 Tax requirements

11.10 Payment in Instalments

Example: For a 6 months contract of say INR 60000, the Service Provider will be entitled to installments of INR 5348 as the first installment (10000 - 5% of total contract value i.e. 3000 - MrSolvo’s Service Fee + GST of 23.6% i.e. 1652), INR 7640 as the second, third, fourth and fifth installment (10000 - MrSolvo’s Service Fee + GST of 23.6% i.e. 2360) and INR 9932 as the Sixth installment (10000 + 5% of total contract value i.e. 3000 - MrSolvo’s Service Fee + GST of 23.6% i.e. 3068). These payments may be subject to 1% TCS if applicable.


To get credit for the work delivered, the Service Provider must “mark delivery” and get confirmation from the customer for having completed the delivery of each month respectively.
In the case of long-term single service (Example: Web or Software development Projects), payment of the Service Provider will be made post completion of the full contract only, as partial delivery is almost of no significant use for the customer and hence, such contracts are expected to be completed in totality with no withdrawal in between.

12. Liabilities & Responsibilities

Users (including Customers and Service Providers) on MrSolvo are independent individuals or entities, with MrSolvo having no control over them except with the option of suspending or blacklisting a User from the use of the platform upon non-adherence to any of the clauses of the Terms & Conditions or Privacy Policy if it comes to the notice of Mrsolvo and is found true. Hence, MrSolvo cannot be held responsible for any actions, inactions, behavior, conduct, language, or intentions of the User, or any third party. As such users are suggested to keep their checks and controls over the interaction and transaction with the customers or service providers as they would do when they are dealing offline or through any other medium.

The Customer and the Service Provider should understand & acknowledge that the Service Provider is solely responsible for the consultation, advice, services, or training provided by them to the customers through MrSolvo’s platform and MrSolvo cannot be made a party to any such advice or to the consequential loss or damages arising therefrom. MrSolvo only acts as a medium to help Service Providers find Customers/Clients for their services and in no way responsible for the quality, accuracy, correctness, or appropriateness of the advice.

You shall defend, indemnify, save, and hold MrSolvo, its affiliates, directors, & associates harmless from all demands, liabilities, claims, costs, and expenses (actual, consequential, or of any other nature) arising out of:

For any false information or any unwarranted action, the user will solely be responsible, and in any case, MrSolvo cannot be made a party to any dispute or any such occurrences.

A User must not misuse any information or data of other users, collected by way of use, interaction, or transaction on or through MrSolvo’s platform. Also, a user must not access any unauthorized or unconnected segments of any other user’s computer, laptop, or mobile. Any such misuse or unauthorized access will be the sole responsibility of the concerned user and MrSolvo will not be held responsible for any such access or misuse in any way. However, both MrSolvo and/or the affected user may initiate criminal, civil, other legal, or any other available remedies or actions jointly or independently against the defaulting party.

In the case of services that are delivered personally like that of actors, artists, beauticians, videographers, etc., the Service Provider would be solely responsible for their travel arrangements, time management, due diligence, and their security & safety as per their requirement, and they would follow in the case they accept orders from any other source than MrSolvo. MrSolvo cannot guarantee/ authenticate any customer’s or service provider’s behavior, attitude, environment, or intentions and User must observe appropriate due diligence & care before booking/ going for any such delivery. MrSolvo is not responsible or liable in respect of any such delivery in any respect.

MrSolvo shall not be liable, and would not be able to change or delete any comments or ratings provided by any of the customers who take any service of the Service Provider, whether justified or not.

MrSolvo is committed to protecting any infringement of copyright or intellectual property rights on the website and if any such infringement is found on the website, MrSolvo reserves the right to remove such content from the platform without giving any prior notice.

Registering as a Service Provider does not make the Service Provider, MrSolvo’s employee or partner or agents (unless any such specific contract is entered therein). They cannot bind or enter into any agreement on behalf of MrSolvo. All Service Providers work as independent entities and MrSolvo would not interfere in any operations of the Service Provider nor Service Provider has any right to influence or interfere in the operations of MrSolvo.

MrSolvo, its Directors, Managers, Executives, Parent Company, Successors, Subsidiaries, Consultants, and Lawyers, can in no event be held liable or responsible for any direct or indirect damages or losses (punitive, consequential, incidental, business, data, profit or revenue, exemplary or any other) which may arise out of:

13. General/ Other Terms

These terms are to be read along with the Privacy Policy. Query and clarification about any terms and conditions mentioned herein or not covered herein must be sought before opting for the MrSolvo platform. Once opted, all terms and conditions as laid down by the MrSolvo governing body will be final with no authority to challenge by anyone.

Whole Agreement: 

These Terms along with privacy policy, or any other terms/policies mentioned on MrSolvo’s Website, shall constitute the entire agreement between the user and MrSolvo. If any clause of the “Terms & Conditions” is deemed invalid by the court, the invalidity of such a clause shall not affect the validity of the remaining clauses of the terms & conditions, which shall remain in full force and effect.

In case any point is not covered herein, users may seek clarification instead of opting for MrSolvo’s service in assumption.

These terms & conditions and instructions are subject to change and may be updated from time to time without any intimation or approval and the same will be updated on the website. Such changes would not require re-acceptance from the User and terms listed on the website at any point in time will be considered as final and acceptable, though an intimation regarding the change may be sent to the user or section of users, if deemed fit. If any user has any concern regarding any changes in the terms, they may contact MrSolvo’s team and in case of non-acceptance of the revised terms they may remove their profile from the platform.